Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Mooslover Refund and return Policy
We accept order cancellation before order is shipped. If the order is cancelled successfully, you will get a full refund. A credit will automatically be applied to your credit card or original payment method within 1-3 business days.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@mooslover.com. If your return is accepted, we’ll send you the return shipping information, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can contact us by email for a return in the 30days since your package is delivered.
You can always contact us for any return question at service@mooslover.com.
Damages and issues
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
