Shipping Policy

- Get my discounts

 

- How much does shipping cost?

No matter where you are in the US or other countries, we offer FREE shipping and DHL Express shipping which is pay service, the cost for DHL Express will change from time to time base on DHL Official rates, you can see the current rates when checkout.

A note for international customers: Occasionally international shipments will take a longer time due to the delivery country’s customs. Each customs office is different .

- Track link:

https://mooslover.com/pages/track-my-order

- How long does shipping take?

For international orders we offer standard shipping (9-14 business days), DHL Express shipping (3-5 business days) - rates are calculated at checkout. Please note shipping times are estimates. And the time start counting from the time of shipping out. We cannot guarantee delivery times due to inclement weather, customs, and other factors outside the control of Mooslover.

- I placed an order, but I never received a confirmation e-mail.

You should have received a confirmation e-mail instantly after placing an order. A shipping e-mail should also follow as soon as we finish processing your order. If you did not receive an email from Mooslover at all within a few hours of placing your order, please check your Spam folder. It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out. 

- I placed an order! When will you process it?

YAY! Orders ship out from Mooslover within 1-2 business day from when the order is processed. Orders placed on Friday after 12 p.m., Saturday, and Sunday are processed and shipped the following business day. During high volume periods, like a sale, the processing time may increase.

- I haven’t received my order yet. What’s going on?

If it’s been over 25 business days since you placed your order, please let us know by emailing us through: service@mooslover.com with your name and order number. Thanks for your patience!

- How do I track my order?

Once you have received your shipping confirmation e-mail containing the details of your package, as well as its waybill tracking number, kindly visit the tracking website here for updates. Simply enter your waybill tracking ID in the field. Please allow for 24 hours after you have received the shipping confirmation e-mail for the status to be updated.

- I added a Mix Color/Size, how to let you know?

 If you add a Mix Color/Size, please leave a message or send an email to us about  the color or size you want to mix. If we haven't heard any details from you in three days , we will deliver the unmixed items to you and refund the $10 mixing fees. Thanks for your understanding!

- My address is wrong, how can I do?

 If your address is wrong, you can contact us to change it within 24 hours. Otherwise, all subsequent charges will be paid by our customers.Thanks for your understanding!