Amelia Set Black And White Cheetah
90%Nylon+10%Elastane, Soft, and comfy fabric
Hand Wash Cold/Flat Dry
Where Can I Find My Tracking Number?
All tracking will be available once the item arrives in the destination country! Once the item send out, we will inform you of the logistics situation by email.
My Order Status Says "Deliveried" But I Have Not Received It
Please contact us at email@example.com
When Will My Order Ship?
Orders are usually processed and shipped within 7-15 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 4 to 10 working days. Your tracking number will be updated 1-3 days after your order has been shipped.Details are below
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)
We accept returns and exchanges within 7 days from the date you receive the products in new, unused condition with the original packaging. If 7 days have gone since you received the products, unfortunately, we can’t offer you a refund or any exchange. Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns.Email:firstname.lastname@example.org
Yes! Once you match the return conditions, We will offer cash refunds, so there are no worries.
We believe that getting the right fit could be as tricky. And that’s why we understand our customers, but we still hope you could get the right one for the first time.
below are the requirements for us to accept your return request:
We currently charge $2 to cover handling and processing fees.
The buyer is responsible for all return costs—including shipping, duties, and taxes. These are not covered and will not be reimbursed by us.
Given this, please declare the minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.
Note: If your original order was paid using a PayPal account, they offer a service to cover and refund return shipment costs. Please see (or your country's local Paypal website) : https://www.paypal.com/us/webapps/mpp/returns/
Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.
Note: Mooslover cannot be held liable for missing shipments if you waive the signature requirement as the logistics provider is outside of our control. We also recommend keeping the Tracking ID should issues arise.
Item/s returned without a return request number will not be accepted and will be returned to you at your cost.
All of our styles are inspected before being shipped to ensure the highest quality garments are being sent to you. In the unlikely event that items are faulty, contact us email@example.com within 7 days of receipt. Please include images showing the faulty/damaged product. We'll make sure to sort out the problem quickly.
Additionally, we cannot be held liable for any damage beyond normal wear and tear.
Unfortunately, unless the item is defective, we cannot shoulder any fees.
The whole team strives to answer all sizing inquiries, so please don't hesitate to send us a message. We'll try our best to go beyond the size guide and recommend the best fit for you. E-mail us at firstname.lastname@example.org
No, you only need to return the items you wish to be credited to store credit.
We will send you the exact address in an email once we have approved your return request.
The approval, checking and crediting process from our team will only take 3-5 business days in total. The duration and length of time for this will largely depend on your chosen return shipping method. Using standard postal mail will usually delay this process to around 1 month.
First of all, we'd like to apologize as this is out of our control. The biggest reason why return shipping can be expensive is because our warehouse is located in the China. For customers who want to have their exchange processed quickly opt for express international shipping (the duties of which will not be covered by Mooslover). However, most of our customers opt to ship returns via USPS or standard postal mail (which could take up to a month for delivery) for $10 to save on costs.
Hi dear, rest assured that we make it appointment to inform our customers we've received their package as soon as it's delivered to our warehouse. If you opted to return your items via postal mail, it's possible there were delays in the customs. It's not unusual for delays to occur during these scenarios.
While steps are in place in order to avoid this, as soon as you notice it, kindly contact us immediately at email@example.com
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