Where Can I Find My Tracking Number?
All tracking will be available once the item arrives in the destination country! Once the item send out, we will inform you of the logistics situation by email.
My Order Status Says "Deliveried" But I Have Not Received It
Please contact us at email@example.com
When Will My Order Ship?
Orders are usually processed and shipped within 7-15 working days of purchase.
How Long Does Shipping Take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 4 to 10 working days. Your tracking number will be updated 1-3 days after your order has been shipped.Details are below
Countries and Region
|Shipping Time||Shipping Fee
|North America (US,Canada,Mexico)||$5.99||5-10 days||$16.00||3-5 days|
|Europe (UK, Germany, France, Italy, Norway, Sweden, Netherlands, Switzerland, Denmark, Poland, Belgium, Hungary, Ireland, Greece, Spain, Portugal, Austria, Finland, Malta, Slovakia, Czech Republic,Croatia, Iceland )||$5.99||5-14 days||$16.00||3-5 days|
|Asia (HongKong,Taiwan, Japan, Korea, Indonesia, Malaysia, Singapore, Thailand, Vietnam, Kazakhstan)||$5.99||7-12 days||$16.00||3-5 days|
|Australia, New Zealand||$5.99||5-10 days||$16.00||3-5 days|
|South America (Brazil, Colombia )||$17.99-$19.99||15-20 days||$25.99||10-15 days|
|Others (Chile, Peru, Argentina, Kuwait, Qatar, Sri Lanka, India, South Africa, Nigeria, Faroe Islands, Mauritius, Bahrain, Reunion Island, Serbia, Oman, Egypt, Republic of Bosnia and Herzegovina, Brunei, Costa Rica, Albania, Jersey (British), Uruguay, Georgia, Kenya, Azerbaijan (CIS), Morocco, Bermuda, Cambodia, Jordan,Slovenia, Romania,Cyprus, Luxembourg,Latvia, Bulgaria,Lithuania, Ukraine, Estonia, Russia)||$8.99-$9.99||15-20 days||$19.99||10-15 days|
How Do I Cancel An Order?
We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.
What Is Your Return Policy?
If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.
- Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.
What Methods of Payment Do You Accept?
We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)