FAQ

When Will My Order Ship?

This products are usually processed and send out within 3- working days of purchase.

and plus the time of logistics transportation(4-10 working days)[DHL express Except ].

Your package takes about 13- working days to reach the destination.

Note:Dear customer, because of COVID-19 reason, we can not guarantee that all parcel transportation time is in accordance with expectations, hoping to get your understanding.

Where Can I Find My Tracking Number?

All tracking will be available once the item arrives in the destination country! Once the item send out, we will inform you of the logistics situation by email.

Tracking link:track-my-order


My Order Status Says "Deliveried" But I Have Not Received It

Please contact us at service@mooslover.com

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 4 to 10 working days. Your tracking number will be updated 1-3 days after your order has been shipped.Details are below


Countries and Region
Shipping Fee
(Standard)
Shipping Time Shipping Fee
(DHL)
Shipping Time
North America (US,Canada,Mexico) $5.99 5-10 workdays $16.00 3-5 days
Europe (UK, Germany, France, Italy, Norway, Sweden, Netherlands, Switzerland, Denmark, Poland, Belgium, Hungary, Ireland, Greece, Spain, Portugal, Austria, Finland, Malta, Slovakia, Czech Republic,Croatia, Iceland )​ $5.99 5-14 workdays $16.00  3-5 days
Asia (HongKong,Taiwan, Japan, Korea, Indonesia, Malaysia, Singapore, Thailand, Vietnam, Kazakhstan) $5.99 7-12 workdays $16.00  3-5 days
Australia, New Zealand $5.99 5-10 workdays $16.00  3-5 days
South America (Brazil, Colombia ) $17.99-$19.99  15-20 days $25.99  10-15 days
Others (Chile, Peru, Argentina, Kuwait, Qatar, Sri Lanka, India, South Africa, Nigeria, Faroe Islands, Mauritius, Bahrain, Reunion Island, Serbia, Oman, Egypt, Republic of Bosnia and Herzegovina, Brunei, Costa Rica, Albania, Jersey (British), Uruguay, Georgia, Kenya, Azerbaijan (CIS), Morocco, Bermuda, Cambodia, Jordan,Slovenia, Romania,Cyprus, Luxembourg,Latvia, Bulgaria,Lithuania, Ukraine, Estonia, Russia) $8.99-$9.99 15-20 days $19.99  10-15 days

 Note:The transportation time may be affected by the epidemic, resulting in slow transportation.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. Our store reserves the right to deny any return request.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

  • Cosmetics, Lingerie and underwear/shapewear are final sale for hygienic reasons.


What Methods of Payment Do You Accept?

We accept Paypal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)